FAQs

Everything you need to know

The questions we get asked most by businesses advertising with us. If yours isn't here, just ask and we'll answer it properly.

The basics
What exactly is Urban Feeds?
We run a network of digital advertising screens inside busy local venues, the places your customers already spend time. You pick a plan, send us your content, and we get your business seen across the network. We handle the screens, the software and the venue relationships, so you just focus on what you want to say.
How is this different from a billboard or a Facebook ad?
A billboard catches people at speed, in traffic, for a second or two. Our screens sit inside venues where people are already stopped and waiting, so your ad gets proper attention rather than a glance. And unlike social ads, there's no bidding, no ad account and nobody scrolling past you. Your content simply plays, on real screens, in front of a local audience.
Where are your screens?
Our network is live across Essex, inside independent local venues where people naturally spend time. We're expanding into new towns and cities, so if you'd like to know exactly which venues are live right now, get in touch and we'll walk you through the current network.
Is this right for my type of business?
It works best if you serve customers locally and want more people nearby to know you exist. Independent shops, trades, salons, gyms, restaurants, estate agents, clinics and local services all fit naturally. If your customers come from your community, our screens put you in front of them.
Pricing and terms
How much does it cost?
Plans start at £99 a month for Starter, £149 for Growth and £199 for Pro. The difference is mainly how often you can change your content and how much of the network you appear on. Full details are on our pricing section.
Are there any hidden fees?
No. The monthly price is the price. No setup fees, no media buying costs and no surprise charges at the end of a campaign.
Is there a minimum term?
All plans run on a minimum term of three months. Advertising works through repetition, so three months gives your business enough exposure for people to actually recognise and remember you, rather than seeing you once and forgetting.
Can I change plan later?
Yes. Plenty of businesses start on Starter to test the water and move up once they see it working. Just let us know and we'll move you across.
Your content
What can I actually advertise?
Images or video. Most businesses run an offer, a new product, an event, a seasonal promotion or simply a strong reminder that they exist nearby. If you're not sure what would land best, ask us, we see what works across the network every week.
What if I don't have an advert ready?
That's completely normal, and it's not a problem. Talk to us about what you want to promote and we'll help you get something on screen that looks the part.
How often can I change my content?
That depends on your plan. Starter includes one content update a month, Growth includes four, and Pro is unlimited. So if you run frequent offers or seasonal campaigns, Growth or Pro will suit you better.
How quickly can I go live?
Within 24 hours. Once we have your content and your plan is set up, we schedule it out to the network and get you on screen, usually the next day. No long lead times, no waiting weeks for a slot.
Results
How do I know it's working?
You get access to our dashboard, where you can see how your content is performing across the network, including impressions, engagement and reach. No guesswork and no vague reports at the end of the month.
How many people will see my ad?
It depends on which venues you're in and how busy they are, so we'd rather give you a realistic figure than a made up one. Tell us your area and we'll talk you through what the current network can deliver.
Can I choose which venues I appear in?
Your plan determines how much of the network you appear across, and higher plans get priority placement in the best spots. If you have a particular area or type of venue in mind, tell us and we'll do our best to match it.
Getting started
How do I sign up?
Pick the plan that suits you on the pricing section, or send us a message if you'd rather talk it through first. We'll get you set up quickly and with minimal effort on your part.
I've got a question that isn't answered here.
Ask us. Drop us a message and we'll get back to you with a straight answer.

Ready to get seen locally?

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